Reviews
State Farm® Agent Josh Grove
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Christina Myers
November 5, 2026
"I actually called cause I was having trouble logging onto my account to pay our premium.
Nicki was great, patient, very friendly, very helpful. She walked me through every step to get me back online with my policy. She is a great asset to your team !!"
Alfred Nevarez
October 30, 2026
"Best insurance company in the world"
We responded:
"Alfred, We’ll take it! 😄 Thank you so much. That truly means the world to our team. We work hard every day to earn that and we won’t let you down. Thank you for your trust and support! 🙏"
CJ Kuhn
October 29, 2026
"Kayla is a WONDERFUL person to work with. She is very personable and kind. She responded to all of my messages very promptly, she helped me get the best insurance policies for my home and auto. She even was with me every step of the way giving me different quotes for different vehicles when we were looking for a new car, and at that point I wasn't even a client yet. Kayla goes above and beyond for her clients and I highly recommend her."
We responded:
"CJ, Wow, thank you so much for this! 🙏 This is exactly what Kayla is all about. She truly cares about the people she works with, whether you’re a customer yet or not. We’re so happy she was able to guide you through the process and find the right coverage for your home and auto. We’re lucky to have her on our team and even luckier to have you as a client! Thank you for the recommendation. It means everything to us! 😊"
Christy Crosser
October 28, 2026
"Jenny Walker is excellent to work with in establishing our auto insurance after moving to Pennsylvania. Jenny is a great communicator and she helpful with followup. She got us excellent rates too."
We responded:
"Christy, Welcome to Pennsylvania! 🎉 We’re so glad Jenny could make the transition smooth and stress-free. She really does go the extra mile to make sure everything is taken care of, from start to finish. Thank you for choosing Josh Grove State Farm and for taking the time to share your experience. We’re here whenever you need us! 😊"
Heather Klinefelter
October 28, 2026
"I met Jenny Walker at the York Historical Oyster Fest. She and the team were doing face painting. I was the fiercest Spiderman that day. Called her up a week later and she ended up saving me like $100 on my home insurance."
We responded:
"Heather, We love this! 🕷️ The fiercest Spiderman at Oyster Fest deserves the best savings on home insurance. Glad Jenny could make that happen! She truly goes above and beyond both in and out of the office. Thank you for trusting us with your coverage and for sharing this. It made our day! 😄"
Margie Barber
October 28, 2026
"Very kind, understanding and wonderdul customer service. Everyone in the office is great."
We responded:
"Margie, Thank you so much for the kind words! 🙏 We truly have an amazing team and it means the world to us to hear that it shows. We’re always here for you, don’t hesitate to reach out anytime! 😊"
Mary Gobrecht
October 20, 2026
"Ms. Nikki was very nice and she helped me a great deal. Ms. Nikki listen to everything I need. An she understood what I was trying to say."
We responded:
"Mary, Thank you so much for sharing your experience! Nikki prides herself on truly listening to each client's needs, and it's great to hear that came through for you. We're grateful to have you with us!"
Robin Elaine
October 16, 2026
"Recently worked with Ricki! She was quick, kind and extremely helpful. Happy to be insured with State Farm"
We responded:
"Robin,
Thank you for the wonderful review! Ricki is great at making the process easy and stress-free, and we're so happy to hear about your experience. Welcome to the State Farm family!"
Alexis Heffner
October 16, 2026
"Jenny was amazingly patient and kind while helping explain life insurance to me."
We responded:
"Alexis, Thank you so much for your kind words! Jenny truly cares about making sure every client feels comfortable and informed. We're glad she could help you understand your life insurance options, and we appreciate you taking the time to share your experience!"
Kiara Rodriguez
October 13, 2026
"Kayleigh helped me and she was great! She was very helpful and had great customer service. 10/10."
We responded:
"🌟 Thank you so much for the amazing 10/10 review! 🎉 We love hearing that Kayleigh made your experience such a great one! She truly goes above and beyond to make sure our customers feel welcomed, informed, and taken care of. ❤️ We're lucky to have her on our team! Thank you for choosing the Josh Grove State Farm family. We appreciate you! 😊"
mary lynn minnich
September 24, 2026
"Nikki was wonderful on the phone and was willing to guide me."
We responded:
"Mary Lynn, thank you for such a kind review. We appreciate you!"
brian slope
September 23, 2026
"Kayleigh was incredibly helpful in switching our insurance to State Farm. Her knowledge and patience made what can be an arduous process, very clear and efficient. She was thorough and answered my many questions, and the quote saved me quite a bit. Highly recommended!!"
We responded:
"Brian, Thank you so much. This is Kayleigh at her best! Making the switch feel clear and efficient while saving you money is exactly what we are here for. We are so glad she could take such great care of you and welcome to State Farm! 💙"
Anita Boulware
September 19, 2026
"Jenny was so helpful, kind and patient. I enjoyed working with her and would recommend her to anyone."
Meg Ferguson
September 18, 2026
"Amazing customer service, prompt easy change over to using State Farm! Kayla was so kind, knowledgeable and efficient. She made the whole process super easy and seamless! I will definitely be recommending her to friends and family!"
We responded:
"Meg, Thank you so much! Switching insurance companies can feel like a big deal but Kayla makes it feel effortless every time. So glad she took such great care of you and we truly appreciate you sending your friends and family our way! 💙"
Matthew Miller
September 11, 2026
"Nikki is always very helpful and pleasant to talk to. They are a great team at Josh Groves office."
We responded:
"Matthew, Thank you so much! Nikki is the best and we are so lucky to have her. We are glad the whole team made a great impression. That is exactly what we strive for every single day. We appreciate you! "
David Long
September 10, 2026
"Nikki was friendly, efficient, and extremely helpful. One phone call and all was resolved! Thanks!"
We responded:
"David, One call and done, that is Nikki! 🙌 Thank you so much for this. We are so glad she could get everything resolved quickly and we are always here whenever you need us! "
michael haines
September 3, 2026
"Recently inquired for auto and renter insurance. Rikki gathered all my information and responded quickly with a quote. Her quote saved me over my previous company. She reviewed all possibilities before signing and we made some changes for the better and still saved. All paperwork was signed and received that day. Great customer service.. makes a happy customer."
We responded:
"Michael, A better rate, better coverage, AND everything signed same day — that is the Rikki experience right there! 🙌 Thank you so much for this wonderful review. She works hard to make sure every customer feels informed and taken care of every step of the way. So glad she could make such a great impression and we look forward to serving you! 💙"
Karen Warman
August 25, 2026
"Recently worked with Kayleigh on establishing a new policy for my mother Kayleigh was extremely helpful,patient and kind in answering all my questions helping ensure we were doing right things for my mother..Many companies often don't understand the need for family to assist elderly parents Kayleigh certainly did and offered much Grace a patience."
We responded:
"Karen, This absolutely means the world to us. Thank you. Helping families take care of their elderly parents is one of the most meaningful things we get to do and Kayleigh handles every situation like this with so much heart. We are so glad she could make the process feel easy and reassuring for you and your mother. We are always here for your family! 💙"
Dee Brad
August 18, 2026
"Experienced a life changing situation recently. Anytime I have called I am always,listened to and my situation resolved,thank you Nikki"
We responded:
"Dee, Thank you so much for sharing this — it means more than you know. We are so sorry you have been going through a difficult time and we are so glad Nikki could be there to listen and help every step of the way. That is exactly what we are here for. Wishing you all the very best. 💙"
angie murphy
August 15, 2026
"My husband and I were naïve to shopping for different insurance rates until we met Rikki! She compared what we were paying to which she can offer with even more coverage and made it so simple for us to understand and finalize everything! And ultimately she say does $4000 a year which my husband and I cannot wrap our heads around. I would highly recommend Rikki to anybody, especially when it comes to insurance expertise!"
We responded:
"Angie, 🙌 Thank you so much for taking the time to share this and for trusting Rikki to take a look at your coverage. She has a true gift for breaking down the details, finding every opportunity to save, and making the whole process feel easy and stress-free. We are so glad she could make such a significant difference for you and your husband. Welcome to our State Farm family — we are always here for you and we look forward to taking great care of you for years to come! 💙"
Elvis Martinez
August 15, 2026
"I had the pleasure of working with Jenny Walker and I must say she was Phenomenal! I was switching companies and Jenny explained everything so well, was very polite and made switching my car insurance so easy. Jenny also made her promises when she said she would call back, right on time too. Thank you for all your help Jenny, I look forward to doing more business with you."
We responded:
"Elvis, Phenomenal is the perfect word for Jenny Walker — thank you so much for this! 🙌 Switching insurance companies can feel like a big deal but Jenny has a gift for making it feel simple and stress-free. And always calling back right on time? That is just who she is. We are so glad she could take such great care of you, and we look forward to doing more business with you too! 💙"
Rachel Thomas
August 14, 2026
"Kayla was so friendly and helpful to work with! We were overwhelmed with needing to make changes to our life insurance policies, but she made it feel less stressful while going over options and coming to a decision that we felt comfortable with. We really appreciated that!"
We responded:
"Rachel, This made our whole team smile — thank you! Life insurance changes can feel like a lot but that is exactly what Kayla is so wonderful at — taking something overwhelming and making it feel manageable and clear. So glad she could help you feel comfortable every step of the way. We appreciate you! 💙"
Jeffrey Jones
August 14, 2026
"Jen was extremely helpful and patient during the explanation of policies and the transition process to State Farm. Excellent service with homeowners policy transition with lender for escrow transition."
We responded:
"Jeffrey, Thank you so much. We love hearing this! Homeowners transitions with lender escrow coordination can be complex and Jen handles it all with patience and expertise every single time. So glad she could make the process feel easy for you. Welcome to State Farm! We are so happy to have you! 💙"
Rebecca Sneeringer
August 7, 2026
"I needed to add my daughter to the policy as a new driver. Nikki was wonderful in quoting me the insurance and helping walk me through the way to get some discounts. I appreciate her friendliness and courteousness."
We responded:
"Rebecca, Congratulations on your daughter's new milestone and thank you so much for trusting us to help navigate it! Adding a new driver to a policy can feel overwhelming but that is exactly why Nikki is so wonderful. She takes the time to walk every customer through their options and make sure they are getting every discount available to them. We are so glad she could make the process easy and stress-free for you. We appreciate you and look forward to taking great care of your family! 💙"
Melinda Nace
August 5, 2026
"I’m so thankful for the whole team at the Josh Groves office! Jenny made navigating life insurance policies so easy and was such a huge help. As a customer of 10 years, I cannot say enough about how great their team is! 100% recommend for all insurance needs!"
We responded:
"Thank You Melinda! We appreciate you! Respectfully ,~Josh"